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How raw igaming Handles Your Personal Data

This privacy policy sets out exactly what personal data raw igaming collects when you open an account, how we use it, who we share it with, and the…

Data collected at account openingTouch 'n Go & GrabPay transaction recordsCookie and device dataYour right to access or delete dataContact us to raise a data request

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What Data We Collect and Why

raw igaming Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number, date of birth and payment identifiers tied to Touch 'n Go, GrabPay, Boost or FPX transactions. We collect this data to verify your identity, process deposits and withdrawals, and maintain accurate

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account records as required under applicable law. Device identifiers and IP addresses are logged to protect your account from unauthorised access. We do not sell your personal data to third parties. Retention periods vary by data category: transaction records are kept for as long as financial
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regulations in your jurisdiction require, while marketing-preference data is deleted within 30 days of an opt-out request. Use of our platform, including any payment activity, is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA REQUEST CHANNELS

How to Reach Us About Your Data

If you want to access, correct or remove personal data we hold about your account, our privacy team is reachable through the channels below.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

From the moment you open your account through rawigaming.app, your data passes through encrypted connections and is stored on access-controlled servers.

Encrypted Data Storage

All account data — including your Touch 'n Go and GrabPay payment references — is stored with AES-256 encryption at rest. Access is restricted to staff with a verified operational need, and access logs are audited monthly.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the cookie banner on your first visit or at any time through your browser settings.

Account Security Alerts

Whenever a new device or IP address accesses your account, we send an automatic alert to your registered email. If you did not initiate the access, you can freeze your account instantly from the security tab without contacting support.

Data Retention Schedule

Transaction records linked to FPX, Boost, GrabPay and Touch 'n Go are retained for the period required by applicable financial regulations in your jurisdiction. Non-essential marketing preferences are removed within 30 days of an opt-out.

Third-Party Sharing Limits

We share data only with payment processors needed to clear your transactions and identity-verification providers required by law. We do not share your data with advertisers or unrelated commercial partners under any circumstances.

Your Right to Erasure

You may request deletion of your account and associated personal data at any time. We will confirm deletion within 14 days, subject to any statutory retention obligations that apply in your jurisdiction under local law.

Frequently Asked Questions About This Policy

The questions below cover the data rights and privacy topics we hear about most from accounts based in Malaysia. If your question is not answered here, submit it through the in-account portal or reach our privacy team via live chat at rawigaming.app.

We collect your name, email, contact number, date of birth and payment identifiers — including Touch 'n Go wallet IDs and GrabPay tokens — needed to verify your identity and process transactions on your account.

Log in at rawigaming.app, go to Account Settings, select Privacy, then Submit a Data Request. We will send a full export of your personal data to your registered email address within 14 calendar days of receiving your request.

Yes. Submit a deletion request through the in-account portal or via email to our privacy team. We will complete the deletion within 14 days, except where records must be kept under financial regulations applicable in your jurisdiction.

We share data only with payment processors required to clear Touch 'n Go, GrabPay, Boost or FPX transactions, and with identity-verification providers required by law. We do not share your data with advertisers or unrelated commercial partners.

Transaction records are retained for as long as financial regulations in your jurisdiction require. Marketing-preference data is deleted within 30 days of an opt-out. You can ask for a breakdown of specific retention periods via the privacy portal.

We use session cookies to maintain your login state and analytics cookies to improve the lobby experience. You can accept, reject or customise cookies from the banner shown on first visit, or update preferences any time in your browser settings.

Open the Security tab in Account Settings and use the instant account-freeze option. Then contact our live-chat team, available around the clock, who will verify your identity and initiate a full account-security review on your behalf.

How raw igaming Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie Controls

Account Security Alerts

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Erasure

Frequently Asked Questions About This Policy

01 What personal data does raw igaming collect when I open an account?

02 How do I request a copy of the data raw igaming holds about me?

03 Can I ask raw igaming to delete my personal data?

04 Does raw igaming share my data with third parties?

05 How long does raw igaming keep my transaction records?

06 What cookies does raw igaming use, and how can I manage them?

07 What should I do if I suspect unauthorised access to my raw igaming account?

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