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Terms & Conditions That Govern Your Account

These Terms & Conditions set out the rules between you and raw igaming when you open an account, deposit funds, or access any part of the platform —…

Account eligibility conditionsWallet & withdrawal rulesTouch 'n Go, GrabPay, Boost dan FPX payment termsDispute resolution processAccount suspension criteria

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What These Terms Cover and Where They Apply

raw igaming Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on rawigaming.app, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. The terms govern every interaction you have with the platform — including how your wallet is funded via Touch 'n Go, GrabPay, Boost dan

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FPX, how withdrawal requests are processed, and how disputes are handled. These terms apply in jurisdictions where access is permitted under local law. If local law in your region restricts access to online gaming platforms, you are responsible for ensuring compliance before proceeding. raw igaming reserves
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the right to update these terms at any time; continued use of the platform after an update constitutes acceptance of the revised terms. Any changes will be notified through the platform or via registered email.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your account has been affected by an incorrect policy application, our support…

HOW WE HANDLE YOUR ACCOUNT

6 Ways We Uphold These Terms Consistently

raw igaming enforces these Terms & Conditions consistently across every account. We keep detailed logs of account actions, payment events, and session data so that any dispute can be reviewed against an…

Data Handling

We store account data — including payment history via Touch 'n Go, GrabPay, Boost dan FPX — on secured servers. Data is retained only as long as required by the terms and applicable local regulations in force.

Cookie Policy

Cookies on rawigaming.app track session activity, language preference, and wallet state. You may manage cookie preferences through your browser settings; disabling certain cookies may affect lobby and wallet functionality.

Account Security

Two-factor authentication is available on all accounts. We recommend enabling it immediately after registration. Any login from an unrecognised device triggers an automated security prompt as a condition of these terms.

Data Retention

Transaction records, withdrawal verifications, and session logs are retained for a minimum period in line with the terms. After your account closes, retained data is handled according to the applicable data protection provisions referenced in the full terms.

Requesting Changes

You may request a correction to personal account data at any time via email or live chat. We aim to process verified data-correction requests within five working days and confirm completion by email to your registered address.

Compliance Contact

For formal terms disputes, our compliance team is reachable via the dedicated email address listed in the full Terms & Conditions document on rawigaming.app. Responses to formal submissions are issued in writing with a reference number for tracking.

Frequently Asked Questions on Our Terms

These are the questions we receive most often about how the Terms & Conditions apply to accounts in Malaysia. If your question is not covered here, our support team on rawigaming.app can clarify any clause in the active version of the terms.

The complete Terms & Conditions document is hosted at rawigaming.app/terms-conditions/. You can access it at any time without logging in. We recommend saving or printing a copy at the time you open your account for your own records.

We may revise the terms at any time. When a material change is made, a notification is sent to your registered email and displayed upon your next login. Continued use of the platform following that notification constitutes your acceptance of the updated terms.

A breach may result in a temporary restriction, suspension, or permanent closure of your account depending on severity. Your wallet balance at the time of suspension is handled according to the withdrawal and forfeiture clauses detailed in the full terms document.

The general account terms apply to all payment methods. Each payment rail — Touch 'n Go, GrabPay, Boost dan FPX — also carries specific processing conditions outlined in the Payment Terms section of the full document, including minimum amounts and clearing timeframes.

Submit your dispute in writing to our compliance email listed in the full terms. Include your account ID, the date of the action in question, and a description of your concern. A reference number will be issued and a written response provided within the timeframe stated in the terms.

Yes. You may request an export of your account data, transaction records, and session logs by contacting our support team via live chat or email on rawigaming.app. We aim to fulfil verified data requests within five working days of identity confirmation.

These terms apply to all accounts opened through rawigaming.app where access is permitted under local law, including those in Kuala Lumpur. Eligibility depends on the laws applicable in your region; you are responsible for confirming that access is lawful in your location before opening an account.

Terms & Conditions That Govern Your Account

How to Reach Us About These Terms

6 Ways We Uphold These Terms Consistently

Data Handling

Cookie Policy

Account Security

Data Retention

Requesting Changes

Compliance Contact

Frequently Asked Questions on Our Terms

01 Where can I read the full Terms & Conditions?

02 Do the Terms & Conditions change, and will I be notified?

03 What happens if I breach the Terms & Conditions?

04 Are the Terms & Conditions the same for Touch 'n Go, GrabPay, Boost dan FPX deposits?

05 How do I raise a formal dispute about a terms decision?

06 Can I request a copy of my personal data held under these terms?

07 Do these Terms & Conditions apply to players in Kuala Lumpur specifically?

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